Q: How do I get my shoes, handbag or other leather item to you?
A: Click on the service or product you wish to purchase. There will be an explanation about each service. Click on “add to cart”. You can continue shopping or click on “view cart” and see what you are about to purchase.If everything is good to go, click on “proceed to checkout”. Fill in the forms and click “place order”. This is your confirmation page. Please include a copy of this page with your item you are shipping. You can print out the convenient shipping label and attach it to the box which you are shipping your item. Ship it via UPS, USPS, or Fed Ex. Once we receive your item, you will get a confirmation email.
Q. Do I pay shipping charges?
A. You only pay for the charges to ship to us. We cover any shipping charges going to you. When purchasing a shoe or leather care item, the shipping is free!
Q. How long before my item is returned?
A.In most cases, once we receive your item, repairs will be complete in no longer than 48 hours and then shipped back to you immediately.
Q. If I have an unusual item or unsure if something can be repaired what do I do?
A. You can email us a picture of the repair needed along with an explanation. We will email you back with an answer and a quote.
Q. If I need to talk to a technician about my repair, what is the procedure?
A. You can call us at 1 847 593 9786 or email us at firstname.lastname@example.org. If are are not available when you call, please leave a message and we will return your call promptly.