I walked in the store last night and it was so close to closing I thought I’d be a burden. Bill greeted me with great and informative customer service. I brought in my favorite Kate Spade purse that had a tiny scrape on it the size of a pupil. We talked about my options and then he came up with a great solution. Absolutely made my night because I didn’t think it was fixable.
Definitely will be seeing him again for my Ugg boots. Which this place is actually the place where Nordstrom sends their shoe repairs so you know they’re good!!
Thanks again Bill!
Nicole V. – Barrington, IL (from Yelp)
I’ve come here a few different times and now it’s the only place I’ll go for my shoe repairs. The gentlemen at the desk are accommodating, friendly, and knowledgeable. Every repair has been perfect.
Julie M. – Elk Grove Village, IL (from Yelp)
Just last week I had another pair of shoes fixed by Grove Shoe Repair and I just have to say how much I love this place and the owner! I brought in a pair of boots that needed a new heel and I needed them quick for a trip. Ask and you shall receive. Excellent, competent, friendly service. Well done.
Christina A. – Woodale, IL (from Yelp)
This place is absolutely amazing. Customer service is top notch and I believe they can fix about anything. I brought three shoes for plates and was done in 15min.
Mario S. – Landrum, SC (from Yelp)
I flew in the door like a crazy person trying to get new heel tips put on my fave pair of peep toe pumps so I could take them on a flight later that day. The gentleman was super accommodating and, seeing the panic in my eyes, fixed them while I waited, even though I offered to come back after lunch. He was friendly, fast, affordable, and, most importantly, the shoes are perfect…
(I’ve also visited in the past and never had a bad experience!)
Christina W. – Chicago, IL (from Yelp)
Great service! I brought my shoes in to get dyed for a wedding and they turned out excellent ! After picking up my shoes, I sent my boyfriend in and they set up a whole package to keep his work shoes looking like new ! Definitely will be coming back for any shoe repairs.
Alyssa L. (from Facebook)
Outstanding service; quick, accurate, and beautiful craft! I had a zipper replacement and traction addition on a pair of knee-high Pliners and an expansion to some knee-high Uggs. Both have turned out better than I could have hoped for – thank you so much! I’ll definitely be back. (I’ve already spread the word to a couple of my friends!) The possibilities of my boot shopping are endless now.. watch out, wallet!
Ria D. (from Facebook)